FAQ

What is The Rita Okrent Collection best known for?
Rita's extensive collection is known as an artisan's and collector's source for old silver beads, tribal and ethnic pendants and jewelry, handmade clasps and African Trade beads and other ancient, antique and vintage ethnic beads and pendants from all around the world. We also carry Judaica, antiques and miscellaneous ethnic textiles and treasures. We have been an established bead and antique dealer since the 1970's with an online store at RitaOkrent.com since 1999. We now also sell online at our RitaOkrentCollection store on Etsy.
How is RitaOkrent.com different now that you've updated it?
RitaOkrent.com now has much better search functionality, more online payment options, online chat capabilities and and is optimized for shopping with phones and tablets. We also now can show many of our previously sold items in our new "Past Treasures" tab. "Collectibles" is now "Artifacts and Antiques". Rita's story and Necklace Gallery (previously sold necklaces) are now found on the bottom tabs on the site. You can also now easily share treasures to social media from the new website.
What payment methods do you accept?
We accept payment via Credit Card (Checkout) directly in the shopping cart and via PayPal. You may also select payment via check by selecting the "Invoice" option during Checkout. We take credit cards and debit cards over the phone and in person, via Square, as well. For your own information security, please don't ever use email to send us your credit card information.
Is all of Rita’s collection already posted or are you still adding items?
With the new site being ready, we will be regularly adding and updating listings of our treasures again. Click on the New Listings link for the most recently added items to the site. Please send us a chat or email for if you are looking for an item that is similar to something in our new "Past Treasures" section. We are still adding items that have not yet been displayed online, or were removed for updating.
How do I get the filters to work?
Filters for origin, color, material and age are now available to help customers search for particular items at the Rita Okrent Collection. We are still getting this functionality set up on existing listings. You may also use the Search field to find items Rita's collection.
Can I put something on hold?
We accept temporary holds (up to several days) while we are answering your questions on specific items in the collection, or while you are shopping.
Will you send more detailed photos and measurements of your listings?
Yes, we can send or post more detailed photos of items. When you contact us, please specify the part of the collection (i.e., Collector’s Beads) and the item number.
Is my previous order information still available?
Your account information linked to your email will show when you set up a new account on the updated RitaOkrent.com site (if you use the same email address). Your previous order information was not transferred to the new site, but it is available - send us an email at: ritaokrent@gmail.com and we can retrieve it for you.
What shipping methods do you use?
We ship for a flat rate domestically and internationally via the U.S. Postal Service (USPS). Prices vary by destination and value of package. We can also arrange to ship your order via another method (FedEX, UPS). Please contact us via email or a note on your order if you have any questions regarding shipping, or to arrange shipment via FedEX or UPS. We will not use private shippers, freight forwarders or other private carriers to ship orders. Note: if your order's shipping cost is less than we've charged you, we will credit you back for the difference via your payment method.
I have a California Resale License, so I don't pay tax on my items designated for Resale. How do I arrange that with you?
For California residents who have a current California Resale number, we can set up your profile so you will not be charged California sales tax on your order. Please contact us to get this designation set up on your account.
Where do I find current discounts on items in the collection?
Please click on our SALE link to find out about our current discounts. Or sign up for our mailing list for immediate notification of discounts.
What is your return policy?
At the Rita Okrent Collection, we want you to be completely satisfied with your purchase. Items purchased from the Rita Okrent Collection in sale-able condition are accepted for credit, refund or exchange within 30 days of receipt or 45 days of purchase. Please notify us to let us know you will be returning your purchase via Messenger, chat or email at ritaokrent@gmail.com. Also, please contact us immediately in case of damage during shipping. The Rita Okrent Collection is not responsible for loss or damage of items shipped via any shipping method which does not provide tracking or insurance options.
Do you accept layaway?
We accept layaway purchases with a 25% deposit on your selected items. Please contact us directly via the Contact Us page or via email in order to arrange a layaway purchase. You may put through your layaway order via our Shopping Cart, and select "Invoice" at Checkout. Then you may pay by your preferred method after we work out your payment schedule.
What’s the difference between Necklace Gallery and Necklaces?
Our Necklaces section showcases necklaces that are currently available for sale. Our Necklace Gallery section showcases some of Rita’s original design necklaces that have been sold.
Do you still carry your antique ivory items?
In compliance with California State Law, we are no longer listing our antique ivory items on the website for sale. All our ivory is pre-ban, but we don't have documentation to prove its age. Rita always was careful to select antique ivory pieces and did not support the modern ivory trade.
Are items that are marked "silver" made from sterling silver?
Rita's collection contains silver items which are "sterling silver" and those which are "coin silver", in which we don't know the exact silver content, but are normally in the range of 80% silver mixed with other silver alloys. Much of the Egyptian silver is coin silver. When we are certain that an item is sterling silver, we mark it as "sterling silver"; otherwise it is marked "silver" or "coin silver".
How can I track the status of my order?
We will send you notification of shipping status as soon as your order is processed and on its way. USPS also has excellent tracking on their website (usps.com).
Why did I get a credit for an item that appeared available?
In some cases, an item in the Rita Okrent Collection will have already been sold when it appears to be available at RitaOkrent.com. We apologize for this inconvenience - we are working to keep our inventory accurate. If we determine that an item you have ordered is unavailable, we will notify you immediately via email and will credit or refund your money for the unavailable item.
What will you send me if I get on your email mailing list?
We will send you emails providing early notification of special discounts and of newly posted items from Rita’s collection.
Do you keep my email and address information private?
The RitaOkrent Collection is committed to protecting your privacy and the confidentiality of your information. We will never sell, loan, rent, trade or give away your name, email or address to anyone without your written permission
Is The Rita Okrent Collection on Facebook, Instagram and Pinterest?
Find us on Facebook at www.facebook.com/ritaokrent. Or do a search for "Beads for Collectors and Designers - RitaOkrent.com. The Rita Okrent Collection is also on Pinterest at RitaOkrentCollection and on Instagram at BeadsforCollectorsandDesigners / Rita Okrent Collection.

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